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Privacy Policy

PRIVACY NOTICE

Thank you for choosing to be part of our community at PC Xpress (“PC Xpress”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Notice or our practices, please contact us at:

 

📧 hello@pcxpress.co.uk
📞 +44 20 8087 0399
🌐 https://pcxpress.co.uk/

 

When you visit our website https://pcxpress.co.uk/ (the “Website”) and use our services including computer repairs, laptop repairs, phone repairs, custom PC builds, accessories sales, and related services (collectively, the “Services”), you trust us with your personal information. This Privacy Notice explains what information we collect, how we use it, and your rights.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Contact us via phone, email, or contact forms

  • Request a repair or quotation

  • Purchase products or services

  • Leave a review

  • Subscribe to marketing communications

This may include:

  • Full name

  • Phone number

  • Email address

  • Billing and service address

  • Device details (for repair purposes)

  • Payment information

  • Communication preferences

All personal information you provide must be accurate and up to date.

Payment Information

If you make payments through our Website or in-store, your payment details are processed securely through third-party payment providers (such as Stripe, PayPal, card processors or bank transfer providers). We do not store full card details on our servers.

Information Automatically Collected

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time and date of visit

  • Referral URLs

This data is used for security, analytics, and improving our Website performance

2. HOW DO WE USE YOUR INFORMATION?

We use your information to:

  • Provide repair and technical services

  • Process payments and invoices

  • Respond to enquiries and support requests

  • Send service updates

  • Improve our website and customer experience

  • Comply with legal obligations

  • Prevent fraud and ensure security

  • Send marketing communications (only if you opt in)

We process your information based on:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

3. WILL YOUR INFORMATION BE SHARED?

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Payment processors

  • Website hosting providers

  • IT and technical service providers

  • Legal or regulatory authorities (when required by law)

All third parties are required to protect your data and use it only for specified purposes.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and performance

  • Remember user preferences

  • Support advertising and remarketing campaigns

You can control or disable cookies through your browser settings. Some features of the Website may not function properly if cookies are disabled.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce agreements

When no longer required, your data is securely deleted or anonymised

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organisational security measures to protect your data. However, no online transmission can be guaranteed 100% secure. You use our Website at your own risk.

7. YOUR PRIVACY RIGHTS (UK & GDPR)

If you are located in the United Kingdom or the European Economic Area, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact:

📧 [email protected]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. MARKETING COMMUNICATIONS

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link

  • Contacting us directly

Service-related communications (such as repair updates) will still be sent where necessary.

9. THIRD-PARTY LINKS

Our Website may contain links to third-party websites (such as Google Reviews or social media platforms). We are not responsible for their privacy practices.

10. UPDATES TO THIS POLICY

We may update this Privacy Notice from time to time to reflect legal or operational changes. The updated version will always include the revised date.

11. CONTACT US

If you have questions about this Privacy Policy, please contact:

 

PC Xpress
Wimbledon, London
United Kingdom

 

📧 [email protected]
📞 +44 20 8087 0399
🌐 https://pcxpress.co.uk/

COOKIE POLICY

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites function properly and improve user experience.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality.

 

Performance & Analytics Cookies

Help us understand how visitors use our Website (e.g., Google Analytics).

 

Advertising Cookies

Used to deliver relevant ads and measure campaign performance

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Website.

For more information about managing cookies, visit:
https://www.aboutcookies.org

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