Privacy Policy

PC Xpress ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we keep it safe when you use our website, book a repair, order a PC, or contact us.

We collect information you give us directly, including:

• Name, email address and phone number
• Device details and fault descriptions when booking a repair
• Delivery and billing address for orders and deliveries
• Payment information, processed securely by our payment provider
• Messages you send us via the contact form, email or WhatsApp

We also automatically collect limited technical data (such as browser type and pages visited) to keep the website working reliably — see our Cookies Policy for details.

• To diagnose, quote and carry out repairs or builds
• To process orders, payments and deliveries
• To respond to enquiries and provide customer support
• To send booking confirmations, updates and warranty information
• To improve our website and services
• To meet our legal and accounting obligations

We process your data on the basis of contract (to fulfil a repair or order you've requested), legitimate interest (to run and improve our business), and legal obligation (such as tax and accounting records). Where required, we will ask for your consent — for example, for optional marketing communications.

We do not sell your personal data. We may share it with:

• Payment processors, to securely handle transactions
• Courier and delivery partners, for shipped orders
• IT and hosting providers, who support our systems
• Authorities, where required by law

We keep your data only as long as necessary to fulfil the purposes described above, honour warranty periods, and meet legal and accounting requirements — typically no longer than 6 years after your last interaction with us, unless a longer period is required by law.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, subject to legal obligations
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@pcxpress.co.uk.

We use appropriate technical and organisational measures — including encrypted payment processing and access controls — to protect your personal data from unauthorised access, loss or misuse.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.

If you have questions about this policy or how we handle your data, email info@pcxpress.co.uk or write to us at 94 The Broadway, Wimbledon SW19 1RH.