Delivery & Return
DELIVERY & RETURNS POLICY
Last updated: February 26, 2026
Thank you for shopping with PC Xpress. We aim to provide fast delivery and a fair, transparent returns process. Please read this policy carefully before making a purchase.
DELIVERY POLICY
UK Delivery
We deliver across the United Kingdom using trusted courier services.
Delivery times are estimates and may vary depending on product availability.
Tracking details will be provided (where available).
Delivery charges (if applicable) will be displayed at checkout.
We are not responsible for courier delays outside of our control.
If you do not receive your order within the estimated timeframe, please contact us at:
📧 [email protected]
📞 +44 20 8087 0399
International Orders (Including Northern Ireland & Republic of Ireland)
We may accept orders outside mainland UK. Please note:
We are required to declare the full value of goods.
Customs duties, VAT, or import taxes may apply.
The customer is responsible for any customs or import charges.
We do not undervalue items on customs declarations.
Please check your local import laws before placing an order.
RETURN POLICY
14-Day Returns (UK Consumer Rights)
Under UK Consumer Contracts Regulations, you may return eligible items within 14 days of delivery for a refund or exchange.
To qualify:
Items must be unused and in original condition.
All original packaging, accessories, and documentation must be included.
Proof of purchase is required.
Certain products may be excluded (see Exceptions below).
RETURN PROCESS
To initiate a return:
Email [email protected] with your order number.
We will provide return instructions.
Securely package the item in its original packaging.
Send the item to the address provided in our return instructions.
Unless the item is faulty or incorrect, customers are responsible for return shipping costs. We strongly recommend using a tracked service.
REFUNDS
Once we receive and inspect your return:
Refunds are processed within 5 working days.
Funds may take 3–5 additional working days to appear in your account (depending on your bank).
Refunds will be issued to the original payment method.
If you used a finance or “buy now, pay later” provider (e.g., PayPal Pay in 3 or Klarna), adjustments will be made accordingly.
You will receive email confirmation once your refund has been processed.
DAMAGED OR FAULTY ITEMS
If your item arrives damaged or develops a fault:
Contact us within 5 days of delivery for shipping damage.
Provide photos of the packaging and product (if applicable).
We will arrange a replacement, repair, or refund where appropriate.
This does not affect your statutory rights under the Consumer Rights Act 2015.
EXCEPTIONS
The following items may not be eligible for return unless faulty:
Custom-built PCs made to your specifications
Software products once opened
Used or installed components
Special-order items
For repair services:
Labour charges may be non-refundable once work has been completed.
Deposits for diagnostic services may be deducted where applicable.
REPAIR SERVICE RETURNS
Devices submitted for repair must be collected within a reasonable timeframe once notified. We reserve the right to charge storage fees for uncollected devices after extended periods.
Customers are responsible for backing up their data before submitting devices. PC Xpress is not responsible for data loss during repair.
ORDER CONFIRMATION & TRACKING
After placing your order:
You will receive a confirmation email.
Once dispatched, you will receive shipping confirmation and tracking details (if available).
You may also track your order through your account (if registered).
QUESTIONS
If you have any questions about Delivery or Returns, please contact:
PC Xpress
Wimbledon, London
United Kingdom
📧 Email: [email protected]
📞 Phone: +44 20 8087 0399
🌐 Website: https://pcxpress.co.uk/
FAQs
What is the status of my order?
Once you place your order, you will receive a confirmation email. When your order is dispatched, we will send you another email with tracking details (where available). If you need further assistance, please contact us at [email protected] or call +44 20 8087 0399.
Can I change or cancel my order?
Orders can only be changed or cancelled before they are dispatched. Once an order has been processed or shipped, we may not be able to make changes. Please contact us as soon as possible for assistance.
Do you offer computer and laptop repair services?
Yes, we provide professional repair services for desktops, laptops, gaming PCs, and other devices. You can visit our Wimbledon store or contact us for a quote and estimated repair time.
How long does a repair take?
Most standard repairs are completed within 24–72 hours depending on the issue and parts availability. More complex repairs or custom PC builds may take longer. We will provide an estimated timeframe after diagnosis.
Do you build custom gaming PCs?
Yes, we specialise in custom-built gaming and high-performance PCs tailored to your needs and budget. Contact us to discuss your requirements and receive a personalised quote.
Where do you ship?
We primarily ship within the United Kingdom. For international delivery enquiries, including Northern Ireland and the Republic of Ireland, please contact us before placing your order.
Do you accept returns?
Yes, we accept returns within 14 days of delivery for unused items in their original packaging. Custom-built PCs and special-order items may not be eligible for return unless faulty.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. If an item is confirmed faulty, we will arrange an appropriate return solution.
Do you provide warranty on repairs?
Yes, we provide warranty on replacement parts and repair services. Warranty terms may vary depending on the service provided. Please contact us for specific details regarding your repair.
What happens if my item arrives damaged?
If your item arrives damaged, please contact us within 5 days of delivery with photos of the damage, and we will work quickly to resolve the issue.